L’entretien de nos produits

Delivery

Your orders are prepared and shipped by our logistics and transport center within 1 to 2 days after the registration of your order. Any order registered before 10am (Paris time) is shipped the same day and any order registered after 10am is shipped the next day.

You will then be notified by email and/or SMS of the shipment of your order. This notification will contain key tracking information so that you are kept informed of every step in the delivery process. You will be delivered in 2-3 working days after shipment of your order for a delivery in France (depending on the zone), in 3 to 5 days for a delivery in relay points.

A delivery in 24h to 48h (depending on the zone) can be done by the optional express service.

For orders with embroidery or personalization, please note an additional delay: orders are embroidered and shipped within 3 days.

These times are expressed excluding weekends and holidays. Pick up your order in store The Click & Collect of your order in our points of sale (retail stores) is free.

Delivery costs

The shipping costs discount is automatically applied at the final stage of the order, just before the payment.

Delivery in France is free for orders of 110€ or more. Below this amount, the participation to the delivery costs is 6€.

We also offer an express delivery service in Metropolitan France. The participation in the expenses of delivery in express will be then of 12€ whatever the amount of your order.

For the departments 2A and 2B (Corsica), the participation in the expenses of delivery is of 12€. The delivery time is 4 to 6 working days after shipment.

For the DOM TOM, the participation in the expenses of delivery is 20€. The delivery time is 7 to 15 working days after shipment. The delivery will be potentially subject to dock fees. In order to avoid any bad surprise, a personalized estimate will be sent to you within 24 hours after your request before the final stage of the order, just before the payment for adjustment of the participation.

For the countries of the European Union, the participation to the delivery costs is 12€. The delivery time is 4 to 6 working days after shipping.

For countries outside the European Union, the contribution to delivery costs is 20€. The delivery time is 7 to 15 working days after shipment. The delivery will be potentially subject to customs fees. In order to avoid any bad surprise, a personalized estimate will be sent to you within 24 hours after your request before the final stage of the order, just before the payment.

In case of variation of the prices of logistics (including labor, energy consumed in our warehouses, packaging, etc.) and transport (including fuel), our delivery charges may change. In any case, the final amount of participation in the delivery costs is displayed when the order is placed and before the payment stage.

Return

You have 30 calendar days to change your mind and get your money back.

If you are not satisfied with your order, you have 30 days to return your products and get a full refund of your order after deduction of a contribution to the return costs equivalent to half of the contribution to the initial delivery costs with a minimum of 3 €. The refund will be made within 15 calendar days from the effective and controlled receipt of the product. The refund will be applied automatically to the account used for the purchase and/or the payment.

You made a mistake with the size or the color ? No problem, you have 30 days to return your products and get a full refund of your order after deduction of a contribution to the return costs equivalent to half of the initial delivery cost with a minimum of 3 €. The refund will be made within 15 calendar days from the effective and controlled receipt of the product. The refund will be applied automatically to the account used for the purchase and/or payment. To proceed with a return, the products must not have been washed or used. The products must be returned in their original packaging, in perfect condition, with the label. Otherwise, no refund will be made.

To proceed with a return, send an email to sav@labelhistoire.fr specifying the order number and the reason for the return. We will propose you, according to your geographical position, the most adapted procedure to realize your return.

The embroidered products are unique and personalized. They will not be returned or exchanged!